Contact Nebulearn — Let's Connect

Your feedback, questions, and ideas drive how Nebulearn improves. Whether you have a technical issue, a billing question, a feature request, or just want to say hello — use the contact form below to reach our team. We are based in Toronto, ON, Canada and respond to every message within 24 hours.

What We Can Help With

• AI generation producing unexpected, low-quality, or off-topic results
• Chrome Extension installation, configuration, and synchronisation issues
• Spaced repetition algorithm selection, tuning, and scheduling questions
• Account access problems: email verification, password reset, Google login
• Billing: subscription upgrades, plan changes, cancellations, receipts
• One-time storage boost purchases and activation issues
• Feature requests and product feedback
• Partnership, press, and collaboration inquiries
• Bug reports and unexpected technical behaviour

Common Questions Before Contacting Us

Setup and onboarding: The getting started guide covers AI generation, algorithm selection, manual creation, and the Chrome Extension step by step.

Billing and plans: Full plan details, pricing, and the comparison with Anki and Quizlet are on the pricing page.

Account settings: After logging in, visit your settings page to manage your profile, algorithm preferences, and notification settings.

Response Times

We aim to respond to all messages within 24 hours on business days. Priority support with faster response times is available to Platinum subscribers.

New to Nebulearn? Sign up free · View pricing plans · Read the guide